Hello folks,
Happy to find this place!
Cogeco changed my monthly charge by adding extra 35 $ monthly. I called them when they said, you were on an offer!
I clearly said I updated the services a year ago with no offer! and nobody ever told me that I am in a limited time offer.
after few minutes of discussion, the agent said I will give another offer of loyalty and will discount your monthly payment by 25 $.
Later on, while still feeling angry and bad from that, I saw an online ad they offer for the new customer more than my package for only 65 $ while I pay 160$ for less.
So, I called again today, then I told the 1st agent my story, he said wait I will look for a better offer for you, and just put me on the waiting queue again.
Another lady picked up the line, I started to tell the story again, She was very very rude, she was making fun of my accent saying I cant understand what you are saying, what is the language is that you speaking!
I kept my calm as much as I could and politely I told her to cancel the whole service, I really pissed off when she said, you will have to pay 150 $ termination fees since you accepted the 25 $ discount offer!
I said what! what is that 150 $, and why, I do not accept that to whom I can complain?
I got one answer for every question that I can't complain to anyone and I cant do anything, its the company policy and once I cancel I will be charged and you accepted that during your last call.
I tried to explain I have not accepted to pay 150 $ and as per of the automatic voice messages they are recording the calls, you should back to my previous call and see if the agent told me that or not.
Again, I got only repeated answer in same ridiculous way, "I can't help you, its company policy"
Its really very bad experience with Cogeco.
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