Just a warning to others so that they don't end up in the same boat. I continually negotiate contracts with Cogeco to keep the prices somewhat competitive with the completion. Contracts are usually six months or one year. Last time, the best offer just happened to be a year contract. My daughter would be turning 14 half way through, so we knew at that time we would want to finally ditch the land line as we would all have cell phones. Therefore, I specifically asked the loyalty program Rep, "If I keep both my Internet and Tivo, but cancel the landline in the middle of the contract, will that cause me to get a $75 cancellation penalty?" She said no. She further stated that the $75 dollar penalty is applied if you leave Cogeco. You can modify your plans without issue including adding or removing channels, increasing or decreasing internet bandwidth, changing phone packages etc. I then clarified..."Or drop the land line altogether?" No problem. You just can't leave Cogeco for another provider. So I locked in. My daughter's birthday came, I called and asked to drop the landline and exactly what I feared happened. They told me that I would have to pay a $75 penalty. So now I am stuck with the line. So unlike me, you may want to get promises in writing.
For so many years Cogeco was so much better than other providers. There service and their personnel. I used to call a local number. Now it is centralized. And since that time, they have unfortunately become more and more impersonal just like every other large company out there. And loyalty seems to matter less and less to them.
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